Shipping & Service Delivery Policy

1. What This Covers

Satmarg does not ship physical goods. This policy explains how the two things we do sell are delivered: digital reports, supplied online, and pilgrimage services, supplied on the dates booked. It is published under the name payment aggregators and regulators expect to find it under.

Satmarg is operated by Bytechakra (sole proprietorship, Udyam-registered MSME, UDYAM-UP-75-0177698), Varanasi, Uttar Pradesh, India.

2. Digital Reports (AI Palm Reading)

A palm reading is delivered online only. There is nothing to post and no address is required.

• Where it is delivered: to a web page on satmarg.com, at a link shown to you as soon as your request is accepted. The same reading is listed under My readings when you are signed in.
• How long it takes: once payment is confirmed, the opening of the reading appears within moments and the full report is usually complete in one to two minutes.
• What you should keep: the link. It is the address of your reading. Creating an account keeps your readings without needing to save anything.

3. Payments Confirmed Manually

Where payment is made by direct UPI transfer, delivery is not instant, and we would rather say so than surprise you.

A UPI transfer to an account carries no automatic confirmation, so a member of our team verifies each one against our bank records using the UPI reference (UTR) you supply. That confirmation normally happens within a few hours and always within 24 hours. Your reading is written immediately afterwards and appears at your link. Until then it shows as awaiting confirmation, and nothing is generated.

If we cannot find your transfer, we contact you at the email address you gave. Nothing is charged twice and no reading is produced without a confirmed payment.

4. Pilgrimage Services, Cabs and Boat Rides

Travel services are delivered in person, on the dates booked. There is no shipment.

• Booking confirmation is sent by WhatsApp, SMS or email within 24 hours of your booking being accepted.
• Itinerary and joining details — pickup point, timing, guide contact — are shared at least 48 hours before departure.
• Delivery of the service itself takes place on the travel dates shown on your booking.

5. Physical Goods

Satmarg does not currently sell or dispatch any physical product. No courier, no tracking number, and no delivery address is ever required. Should this change, this policy will be updated before any such product is offered.

6. Delivery Charges

There are none. The price shown at checkout is the price charged, inclusive of applicable taxes. No delivery, handling, shipping or convenience fee is added at any stage.

7. If Delivery Fails

Where payment has been confirmed and we are unable to deliver — a technical failure, an expired photograph, or an error on our part — you receive a full refund without deduction, initiated within three (3) working days of the failure being identified. See Clause 2A of the Refund & Cancellation Policy.

Where a photograph cannot be read, no charge is made and you may submit another at no cost. We do not produce a guessed reading from an unreadable image.

8. Contact

Questions about delivery, or a reading that has not arrived:
Email: [email protected]
Phone / WhatsApp: +917768098790
Support hours: Monday to Saturday, 10:00 – 19:00 IST, excluding national holidays.

Complaints are acknowledged within 48 hours and resolved within 30 days, as set out in the Grievance clause of the Refund & Cancellation Policy.